Comfort Inn Gwendoline is located on the edge of Lake Rotorua, one mile from Leisure World Funpark, and approximately nine miles from Rotorua Airport. Lake Rotorua has mud pools, geysers, and other thermal activity. The city is surrounded by 14 lakes, offering watersports, rafting, and boating. There is an international golf course nearby. Many famous Polynesian thermal pools and a spa are a 15-minute walk from the hotel. Several restaurants, cocktail lounges, and shops are also nearby.

Hotel amenities include full access to the tennis court, miniature golf course, gym, heated pool, and children's playground at the neighboring Quality Resort Heritage. The inn also offers babysitting, laundry facilities, free weekday newspapers, and free parking.

All rooms feature wireless Internet access, central heating, Sky TV, DVD players, hairdryers, irons and ironing boards, and kitchen facilities. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.