JW Marriott Surabaya is located in the business district of the city center, adjacent to the largest shopping mall, and approximately 20 kilometers from the international airport.

Hotel amenities include the outdoor pool (towels provided), children's pool, Jacuzzi, health club, Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, Vis a Vis French Restaurant, and Java Jimmy's Restaurant and Club. There are 10 meeting and conference rooms on site, including the Royal Ballroom, which can hold up to 1500 attendees in a theater-style setting. Valet parking is $2 a day. Car wash and waxing services are available at an additional charge.

Guest rooms blend classic European-style furnishing with extra touches of luxury from the Orient. Rooms feature safes, fax capabilities, high-speed Internet access, electronic bedside control panels, air-conditioning, alarm clocks, bottled waters, and coffee makers/tea services. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.