The Shangri-La Hotel Shenzhen is a five-minute walk from the city's railway station, the Lo Wu border crossing into the neighboring Hong Kong SAR, and a 40-minute drive from the airport.

Guests can enjoy the fitness center, sauna, steam room and outdoor pool. For on-site dining, Coffee Garden has international food and snacks, 360Bar, restaurant & Lounge is a restaurant with contemporary styling and spectacular view from the hotel.Delicious continental cuisine is served in the restaurant area while the separate bar and lounge areas teem with excitement as people from all over the world gather, and Shang Palace is available for Chinese food. A lobby lounge and a poolside bar are also available for drinks and light fare. Room service is available 24 hours a day. Other services include airport transfers, butler service, complimentary shoeshine, express checkout, currency exchange, valet laundry service, and several shops (including a gift shop).

All rooms have Broadband Internet Access, dataports, voicemail, satellite TV, direct-dial telephones, electronic safes, minibars, coffee/tea facilities, full-size executive writing desks, and hairdryers. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.