Overlooking the West Lake, the Sheraton Hanoi Hotel is located approximately one mile from the city's center, and is 25 minutes from Noi Bai International Airport. Local attractions include the Temple of Literature, and the One Pillar Pagoda, both approximately two miles from the property.

Hotel amenities include an outdoor pool, sauna, 24-hour front desk, 24-hour room service, free parking, babysitting services, business services, secretarial services, tour services, massages, currency exchange, fitness center, gymnasium, and laundry services. Dining options include three on-site restaurants serving International and Asian cuisines, and a lobby bar.

Guest rooms feature cable TVs, hairdryers, coffeemakers, telephones, wake-up service, Internet access (for a fee), irons and ironing boards, and air conditioning. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.