Shangri-La's Rasa Ria Resort is enclosed by 400 acres of gardens overlooking the Dalit Beach, approximately 35 minutes from Kota Kinabalu and 45 minutes from Kota Kinabalu International Airport. The city of Kota Kinabalu is about 2 hours from Hong Kong, Singapore, Kuala Lumpur, and is the gateway to Borneo.

Hotel amenities include 24-hour room service, airport transfers, babysitting, business center, car rental, city shuttle service, clinic, express check-in/out, currency exchange, hair/beauty salon, laundry/valet services, safe deposit box, and tour desk. Drinks and dining is available at any of eight onsite venues including two located beachfront and another by the pool, a lobby lounge, the Coffee Terrace serving Asian/Continental cuisine, and Kozan Teppan-Yaki Restaurant offering exquisite grilled cuisines complemented with live cooking flair. For recreation, guests will enjoy bicycle rentals, kid's club, children's pool, fitness center, game room, golf course, horseback riding, Jacuzzi, jet ski rentals, massage treatments, kayaking, outdoor pool, putting green, steam room, tennis court, trampoline, and other excursions, which can be arranged by the tour desk such as white water rafting and the river cruise.

Guest rooms feature satellite/cable TVs, International direct-dial telephones, in-room safes, mini-bars, voicemail, dataports, coffeemakers, full-size writing desks, in-house movies and FREE broadband internet access. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.