The Madinah Hilton is a short walk from the Holy Prophet's Mosque, in the heart of the shopping district, and approximately 10 miles from Madinah International Airport. A shopping market is located next to the hotel. Madinah Hilton is west of the Haram (Prophet Mohamed Mosque). It has two entrances, the Haram entrance (north) and the main entrance (south).

Hotel amenities include Marmara Restaurant's international specialties and Madinah Restaurant's eastern cuisine and views of the Holy Mosque. Room service is available 24 hours a day except for during Iftar and Sohour (Ramadan period). The hotel also offers concierge assistance, valet laundry service, a convenience store, a business center, and three levels of parking.

All rooms feature separate working and seating areas, sofas, desks, Internet access, slippers, mineral water, chocolates and fruit, and marble bathrooms. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.