Hotel Grand Chancellor Auckland Airport is located within a five-minute drive of the Auckland International and Domestic Airport, yet only 13 miles from the city. Regular half hourly airport shuttle services operate daily for a small fee and the hotel is linked to all flight arrival and departure schedules.

Places Cafe Restaurant is open early for breakfast, lunch, and dinner and also offers a 24-hour room service menu. The Pacific Rim-inspired menu has something for everyone and the extensive wine list offers the best of New Zealand wines. The adjacent Oyster Bar provides the perfect place to relax and unwind with its inviting atmosphere and friendly staff, serving a great selection of beer, wines, spirits, and liqueurs. The hotel also offers an outdoor swimming pool, a gymnasium and sauna, car parking ($5 per day), airport shuttle service ($5 per adult for a return fare, children under 15 are free), valet dry cleaning and laundry service, coin-operated laundry facilities, complimentary newspapers, and a business center.

All 193 rooms and suites are appointed with balconies (most rooms), air-conditioning, minibars, tea and coffee making facilities, broadband Internet access (on request), irons and ironing boards, hairdryers, and Sky Television with pay-per-view movies. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.