Crowne Plaza Shanghai is a little over a mile from the Xujiahui shopping district, five miles from the Jade Buddha Temple, and approximately 31 miles from Shanghai Pudong International Airport. The train station is a little over a mile from the hotel. This location is also three miles from the Xiang Yang Market, four miles from the Long Hua Temple, five miles from Xin Tian Di and People's Square, six miles from Hong Qiao Airport, and seven miles from the Bund.

Hotel amenities include the indoor swimming pool, sauna and steam bath, fitness center, and massage and beauty treatments. Drinks and dining are available at the on-site Xin Yuan Chinese Restaurant (with four separate VIP rooms), Buon Appetito Italian Restaurant, Crowne Cafe (with light snacks, specialty dishes, express lunches, and themed dinner buffets), Takesima Japanese Restaurant, Xi's Garden Shanghainese Restaurant, Charlie's Bar (a pub with live bands and dancing), and Star Walk Coffee Bar. The hotel also offers room service, babysitting, concierge service, a business center, dry cleaning, currency exchange, and a gift shop.

All rooms feature high-speed Internet access, bathrobes, hairdryers, irons and ironing boards, coffeemakers, minibars, safes, individual climate control, voicemail, in-room movies, and satellite TV. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.