Strategically located in the golden triangle with the prestigious embassy row and central business district, Crown Princess Hotel Kuala Lumpur is combination of hotel, office building, and shopping center (with over 150 shops). The hotel's indoor pool is set amongst cascading waterfalls and landscaped gardens. There is also a gym and sauna on site. For dining purposes, the hotel offers Asian, Indian, and international favorites at the two full-service restaurants, one buffet restaurant, poolside terrace, and lobby lounge.

Business travelers can make use of the business center or conference room, and a variety of functions can be staged in the ballroom (with a 2,000-person capacity). With Martha Tilaar Spa and Ladies Floor catering exclusively for women, whether on business or leisure travel, additional security measures are taken to ensure complete privacy while in the hotel. Ladies are able to pamper themselves with one of the many treatments available. The hotel also has a florist, shops, car hire, and car park.

Each of the 556 rooms has air-conditioning, satellite television with in-house movies, safe, and minibar. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.